Monday, July 13, 2009

WISDOM VITAMIN #1: Your most unhappy customers are your greatest sources of learning - Bill Gates @exectweets

Becoming a Wiser Leader: Self-Development Exercises

1. Review WISDOM VITAMIN #1 as shown above.

2. Do you agree or disagree with what Gates says? Why?

3. List your most unhappy customers. Have you learned all that you can from them?

4. List specific steps that you can take to learn MORE from your most unhappy customers.

5. Why haven’t you taken these steps in the past?